This secure form is only for Instacart shoppers who have lost access to the phone number associated with their account and want their number changed.

If you still have access to the phone number associated with your account but want to switch to a different number, update your phone number within the app and don’t submit this form.

Please don’t use this form if you forget your password, have a deactivated account or have other account issues. If this form is submitted for an invalid reason, you will not receive a response.

We need all the information below to assist you with this issue—

Your full name

Contact email address

The original phone number associated with your account

The new phone number you want associated with your account

Please attach the following documents:

1. A photo of the front of your driver’s license
2. A photo of the back of your driver’s license
3. A selfie of you holding your driver’s license

Please note that if any of these fields are missing information, we will not be able to update your phone number.

Submit