1. Information you provide to us or allow others to provide to us
During the course of your relationship with Instacart, you may provide us with information about yourself. For example, you may provide us with information during the sign-up process, such as your name, photograph, address, phone number, email address, social security number, insurance information, and other biographic information. You may also provide us with additional information over the course of your relationship with Instacart, such as health or financial information.
2. Technical information about your usage of the Instacart platform
When you use the Instacart platform, either through a browser or mobile app, we automatically receive some technical information about the hardware and software that is being used.
Cookies and Other Tracking Technologies: We and our partners use various technologies to collect information, including cookies and device identifiers. Cookies are small text files that are sent by your computer or device when you access our services through a browser or mobile application. We may use session cookies (which expire when you logout of the app or close your browser), persistent cookies (which expire when you choose to clear them from your browser), and other identifiers to collect information from your browser or device that helps us personalize your experience and remember things like your current zip code or that you have already logged in to Instacart.
We employ some third-party services to help us understand the usage of Instacart, and these third-parties may also deploy cookies on our site or collect information through our mobile applications. For example, we use Google Analytics to understand, in a non-personal way, how users interact with various portions of our site — you can learn more about information that Google may collect here.
Log information: When you use the Instacart platform, our servers will record information that is sent by your device or browser. This information can include things related to your shopping services for Instacart (such as orders accepted, items found, and items replaced) as well as things like the IP address of your device, information about the browser, operating system and/or app you are using, unique device identifiers, pages that you navigate to and links that you click, searches that you run on Instacart, and other ways that you interact with the Instacart platform.
Location information: In connection with your use of the Instacart mobile app to provide shopping services, we may collect information about the location of your device when the app is running in the foreground or background.
For business purposes: We may use your information to help us provide, maintain and improve the Instacart service. For example, we may use your information to contact you (including via text/SMS messaging), respond to your communications and requests, provide support, process your payments, verify your identity, and to evaluate and ensure the health and safety of our shoppers and customers. You can opt-out of receiving recruiting communications from Instacart by using the unsubscribe mechanism included in the message, where applicable.
Platform improvements: We may also use your information to make improvements to the Instacart platform, to understand how shoppers and shopper applicants interact with our service, and to develop new services.
Disclosure of information to third parties. We may share your information with third parties under certain circumstances:
We may require Shoppers using the Instacart platform to verify their identity through the use of a facial recognition technology system (the “System”). As described in this policy, the System requires you to take pictures of your face and submit them to Instacart for verification. Instacart does not take a position on whether the information collected, used, and stored through this System qualifies as biometric information as defined by any federal, state, or local law.
This policy may change from time to time and any revised Policy will be posted at this page, so we encourage you to review it regularly. If we make changes, we will notify you by revising the date at the top of this Policy and, in some cases, we may provide you with additional notice (such as a notice on our Shopper page or sending you a notification).